For customer service
Localized customer service, for world-class customer experiences
Support your customers in their native languages with real-time chat translation and multilingual knowledge base articles.
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Connect with customers in their language
Leverage AI-powered, two-way translation of chats and tickets to serve your global customers, no matter what agents are available.
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Help customers help themselves with a translated help center
Boost self-service with a localized knowledge base that delivers the answers customers want, whenever they want them.
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Improve your customer service KPIs
Provide multilingual customer support while exceeding your service level, average handle time (AHT), and customer satisfaction (CSAT) targets.
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Optimize workforce management
With insights on contact volume per language, you’ll know when it’s time to recruit customer service specialists for specific languages.