For customer service
Localized customer service, for world-class customer experiences
Support your customers in their native languages with real-time chat translation and multilingual knowledge base articles.
Connect with customers in their language
Leverage AI-powered, two-way translation of chats and tickets to serve your global customers, no matter what agents are available.
Help customers help themselves with a translated help center
Boost self-service with a localized knowledge base that delivers the answers customers want, whenever they want them.
Improve your customer service KPIs
Provide multilingual customer support while exceeding your service level, average handle time (AHT), and customer satisfaction (CSAT) targets.
Optimize workforce management
With insights on contact volume per language, you’ll know when it’s time to recruit customer service specialists for specific languages.