Frequently asked questions

A single subscription plan should be used for a single company. Agencies should create a new subscription plan for each client. You can manage any number of sites and projects under a single subscription plan and you’re billed based on the total usage. 

Customers on the scale plan can have one extra environment in addition to the production environment. If you require additional environments, you will need to upgrade to an Enterprise plan.  

Each plan comes with one predefined role, a Project Manager who can perform any action in Customers on the Scale plan can have 2 custom roles, with the ability to add additional roles (for total of 5 roles) for $100/month (USD) per extra role. To have more than 5 custom roles, you will need to upgrade to an Enterprise plan. Customers on an Enterprise plan can have, at minimum, 5 roles and have greater flexibility in their total number of roles. 

Yes, it is our priority to keep all your content safe and secure. We use Microsoft Azure Storage services to keep all of your content highly available, secure, and safe through regular backups. To find out more, please visit our Security Policy page. 

The quality and availability of the service is critical to our success and is something we approach with the highest level of care. You can visit our

Customers with the Scale plan have access to 24x7x365 email support and community support.